Privacy Policy & Refund
Updated 22nd July 2021 (GDPR)
otimizenesting.com, the Otimize Nesting service and associated OtimizeNesting software is owned by Inovativa Tecnologia Eletrônica EIRELI ME.
Inovativa Tecnologia Eletrônica LTDA is committed to protecting and respecting your privacy.
Inovativa Tecnologia Eletrônica EIRELI is registered in Brazil with company number (CNPJ) 09.255.328/0001-23. Our registered office is Rua Paulo Malschitzki 10 – IBT Inovaparq, Joinville, Brazil.
This policy (together with our terms of service) explains when and how we collect personal information, how we use the data, the conditions under which we may disclose it to others and how we keep it secure. By visiting www.otimizenesting.com you are accepting and consenting to the practices described in this policy.
Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or by writing to Inovativa Tecnologia Eletrônica EIRELI – Rua Paulo Malschitzki, 10 IBT Inovaparq CEP 89219-710.
When do we collect information from you?
We collect information about you when you visit our website, create an account, download nesting software or contact us via our customer support system, email or telephone.
What information do we collect from you?
The personal information we collect includes your name, address, email address, company name, job role, IP address, and information regarding what website pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processor, 2Checkout, who specializes in the secure online capture and processing of credit/debit card transactions.
How is your information used?
We will use your information to:
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email you confirming it was you who requested the Otimize Nesting account to be created;
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create your Otimize Nesting account for accessing the Otimize Nesting software;
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process orders that you have submitted;
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to carry out our obligations arising from any contracts (e.g. terms and conditions) entered into by you and us;
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notify you of any changes or updates to our products and services;
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inform you about our other software products or services;
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improve our software and services;
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
If Inovativa Tecnologia Eletrônica EIRELI is acquired by another business or legal entity, we may share your information with that business or legal entity providing that your data is held with at least the same protections and rights as provided by our privacy policy.
Third party service providers we use and why:
2Checkout – processes our credit card payments when you purchase our products and choose to use a credit card as the payment method (other payment methods are available).
https://www.2checkout.com/policies/privacy-policy
Zoho CRM – an online data management system which allows us to store details about our contacts and quickly access any communications or interactions we have had and send email notifications about our products and services.
https://www.zoho.eu/privacy.html
UserVoice – an online service providing us with a customer support portal and ticketing system for support requests. We use this to ensure all support requests can be tracked and responded to as quickly as possible.
https://www.uservoice.com/privacy/
Drip – an online service providing us with a collection of usage statistics from software applications. We use this to determine which features of the software are used most and send specific e-mails and notification messages to better guide the user in the first steps to better use the software. We also send some messages to give examples on what scenarios our software can be used.
Microsoft Application Insights – a service offering collection of usage statistics from software applications. We use this to determine when trial software is first used and which features of the software are used the most. It helps us to improve our software by, for example, making a lesser-used feature more prominent in the user interface.
https://www.microsoft.com/en-us/TrustCenter/Privacy/gdpr/default.aspx
Google Analytics – provides us with general data about how visitors navigate around our websites. We use this to improve the way our websites work (e.g. less confusing for users).
https://privacy.google.com/businesses/compliance
SendGrid – an email sending service. We use this to improve our email delivery rates which means our emails are more likely to be received by our contacts and less likely to be lost (e.g. responses to your enquiries or support requests, general notifications about any changes in our products or services).
https://sendgrid.com/resource/general-data-protection-regulation
Your choices
You have a choice about whether or not you wish to receive information from us. If you no longer want to receive communications from us after confirming your account creation in your welcome email or after signing up for an account with us, then you can opt-out of further communications by clicking the opt-out link at the bottom of those emails. You can also change your preferences for receiving our communications by emailing us at [email protected].
How you can access and update your information
If you change email address, or any of the other information we hold is inaccurate or out of date, please email [email protected] or write to us at Inovativa Tecnologia Eletronica EIRELI.
You have the right to ask for a copy of the information Inovativa Tecnologia holds about you. You also have a right to be “forgotten” in which case we will remove all of your personal data from our systems except for any data that we are required to maintain for legal reasons (e.g. your acceptance of terms of service).
Security precautions in place to protect the loss, misuse or alteration of your information
The safe-keeping and security of your information is a matter of priority for Inovativa Tecnologia. We strive to keep your information secure by taking appropriate technical and organizational measures against its unauthorized or unlawful processing and against its accidental loss, destruction or damage. Please remember that normal Internet e-mail is insecure and cannot be guaranteed to be error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Inovativa Tecnologia does not accept any liability for errors or omissions in the contents of e-mails, which arise as a result of e-mail transmission. Please remember to protect yourself from unauthorized access to your computer or password and, if using a shared computer, be sure to sign out of any membership area of the Site that we may provide. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
Profiling
We may analyze your personal information and usage statistics to create a profile of you so that we can contact you with information that is most relevant to you.
Use of ‘cookies’
Like many other websites, Inovativa Tecnologia’s websites uses cookies. ‘Cookies’ are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalized service.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws to Europe. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
We keep this Policy under regular review.
Links to other websites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected].
Refund Policy
If you are not 100% satisfied with your purchase, within 7 days from the purchase date, we will fully refund the cost of your order.